Moving [BOX] Rental FAQs

Go to our Packages page, pick the package that fits your move, choose your dates and check out online. It only takes a few minutes, and we’ll email you to confirm.

Our packages are based on the size of your home, so start with your number of bedrooms. Packing a lot of books, kitchen items or a home office? Go one size up. Still not sure? Text us at [CELL PHONE] and we’ll help you pick.

We recommend 1 to 2 weeks ahead, and a little earlier for end-of-month moves, which are our busiest days. Moving sooner? Text us and we’ll do our best to fit you in.

Our standard rental is [MIN RENTAL DAYS] days, which gives you time to pack, move and unpack. Need them longer? Just ask. We’re happy to extend.

Yes, delivery and pick-up are free inside our free delivery zone. Farther away? A small fee applies. See our Delivery Area page for details.

Yes. Renovating, staging or moving in stages? See our Long-Term Rentals, or text us at [CELL PHONE] and we’ll put together the right package.

Yes, the minimum order is [MIN BOXES] [BOXES]. Every package already meets it.

Payment is due in full when you book. You can pay by credit card through our secure checkout. We never see or store your full card number.

You can also pay by e-transfer. Your order is held for 24 hours while we wait for it to arrive.

Yes. Realtors, movers and other local businesses can earn a commission for sending clients our way. See our Partner Program.

Yes. Changing your dates is free as long as we have [BOXES] available, so contact us as soon as you know. Cancel more than 48 hours before delivery for a full refund, less a 5% admin fee. Cancel within 48 hours and you get a credit for a future rental instead. See our Rental Agreement for details.

No. We rent clean, reusable moving [BOXES] and bring them to your door. You (or your movers) do the packing and moving, and we pick the [BOXES] up when you’re done.

Our [BOXES] arrive ready to pack, with no folding, taping or hunting for boxes. They’re stronger than cardboard, stack neatly in the truck, and keep your things dry. When you’re done, we pick them up, so there’s nothing to break down or recycle.

Each [BOX] is about the size of a large cardboard moving box. Each [BOX] holds up to [MAX WEIGHT], so pack heavy things like books in the bottom and lighter things on top.

Yes. Every [BOX] is inspected, cleaned and sanitized before each rental, so it arrives fresh and ready to pack.

Yes. Each [BOX] is used again and again, move after move, so you skip the cardboard that ends up in the recycling bin or the landfill.

No tape needed, just put the lid on. Please don’t put tape or stickers on the [BOXES]. Use only the labels we give you, so the [BOXES] stay clean for the next family.

We deliver across [CITY] and nearby towns. See our Delivery Area page for the full list. Not sure? Text us your address at [CELL PHONE] and we’ll let you know right away.

Yes. You pick your delivery time when you book, and we send you a reminder 24 hours before and again on the day.

We deliver and pick up inside our delivery area, so both addresses need to be in it. Moving farther? Text us at [CELL PHONE] and we’ll see what we can do.

No. Tell us where to leave your [BOXES] when you book, like your porch, garage or lobby. For pick-up, just stack them in the spot you told us.

Yes. Most of our customers do this. We drop off at your current home and pick up from your new one, as long as both are in our delivery area.

Absolutely. Add your buzzer code, elevator booking or loading dock details to your order notes so we can get in easily.

No problem. Text or email us before your rental ends and we’ll send you a link to add more time. You can book it online in a minute.

Just ask and we’ll send you a link to add more [BOXES] to your order. If we’ve already delivered, a delivery fee applies to bring you more.

Sure, just let us know. Your rental price stays the same, since it covers your full rental period.

Please keep them indoors, like inside your home or garage. It keeps them safe from theft and weather.

For safety, stack packed [BOXES] no more than [MAX STACK] high, and never let children play on or around them.

Empty your [BOXES], remove any labels, put the lids on and stack them in the spot you told us. That’s it.

Let us know as soon as you can and we’ll find a new time. [BOXES] kept past your rental without a new pick-up time are charged late fees, as set out in our Rental Agreement.

Nope, we clean them for you. We only charge a cleaning fee of $[CLEANING FEE] per [BOX] if they come back very dirty or full of pet fur.

Accidents happen. Let us know right away. Lost, stolen or damaged [BOXES] are charged at $[BOX REPLACEMENT FEE] each. See our Rental Agreement for all fees.