Privacy Policy

Who We Are

[BUSINESS NAME] is a moving [BOX] rental company serving [CITY], [PROVINCE/STATE] and surrounding areas. This policy explains what information we collect when you visit our website or rent from us, how we use it, and the choices you have. In this policy, “we”, “us” and “our” mean [BUSINESS NAME].

Information We Collect

Information you give us when you book, contact us or sign up for updates:

• Your name, email address and phone number
• Your delivery and pickup addresses
• Your moving dates and order details
• Anything you write to us in a message, text, email or review

Payment information. Payments are processed by our payment provider (such as Stripe, Square or PayPal). They handle your card details under their own privacy policy. We only receive a confirmation and the last few digits of your card.

Information collected automatically when you use our website, such as your IP address, browser and device type, the pages you visit and how long you stay. This comes from cookies and similar tools (see Cookies below).

How We Use Your Information

• To process your order and payment
• To schedule, deliver and pick up your rental
• To answer your questions and give you customer service
• To send booking confirmations, reminders and receipts
• To improve our website and services
• To send you offers and tips, only if you agreed to receive them
• To meet our legal, tax and accounting obligations

Text Messages and Emails

If you give us your phone number, we may text you about your order, such as delivery and pickup reminders. Message frequency varies and message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help.

Mobile information and text message consent will not be shared with third parties or affiliates for marketing or promotional purposes.

You can unsubscribe from our marketing emails at any time using the link at the bottom of any email. We will still send messages you need about an active order.

Cookies

Cookies are small files saved on your device. We use them to keep items in your cart, remember your preferences, and understand how visitors use our website (for example through Google Analytics). Some may be used to show you our ads on other websites, such as Facebook or Google.

You can block or delete cookies in your browser settings. If you do, parts of our website, such as the cart and checkout, may not work properly.

Who We Share It With

We never sell or rent your personal information. We only share it with trusted companies that help us run our business, and only as much as they need to do their job:

• Payment processors, to take your payment securely
• Our website host and online booking tools
• Our email, text message and customer management tools
• Our delivery team, so they can drop off and pick up your rental

We may also share information if the law requires it, or to protect our rights, our property or the safety of others.

How Long We Keep It

We keep your information only as long as we need it for the reasons in this policy, including keeping business and tax records as required by law. After that, we delete it or make it anonymous.

How We Protect It

We use reasonable safeguards to protect your information, including a secure (SSL) connection on our website and secure, password-protected accounts. No website or online storage is 100% secure, but we work hard to keep your information safe.

Your Choices and Rights

You can ask us at any time to:

• See the personal information we have about you
• Correct anything that is wrong or out of date
• Delete your information (unless we must keep it by law)
• Stop sending you marketing messages

Depending on where you live, privacy laws in your province or state may give you additional rights. To make a request, contact us using the details below. We will reply within 30 days.

Children’s Privacy

Our website and services are for adults. We do not knowingly collect information from anyone under 18. If you believe a child has given us their information, contact us and we will delete it.

Links to Other Websites

Our website may link to other websites, such as our social media pages or partners. We are not responsible for how those websites handle your information, so please read their privacy policies.

Changes to This Policy

We may update this policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Please check back now and then.